> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zerorank.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Recent chats

> Read the actual answers AI engines gave to your tracked questions.

Scores and charts tell you *how often* your brand shows up. Recent chats show you *what the AI actually said*. This page explains how to read those real answers.

## What is a chat?

A [chat](/start/glossary) is the answer an AI engine gave back. Every day, ZeroRank asks your [prompts](/tracking/prompts) (the questions we ask AI engines for you) across 7 AI engines. Each answer it captures is one chat.

Every chat keeps a full record, so you can see exactly what happened:

* The **question** that was asked
* The **answer** the AI gave back, word for word
* The **AI model** that answered, like ChatGPT or Perplexity
* The **location** the question was asked from
* The **sources** — the websites the AI pointed to as its source
* The **brand mentions** ZeroRank found in that answer
* The brand **sentiment** — whether your brand was mentioned positively or not.

<Frame>
  <img src="https://mintcdn.com/zerorank/w-FI3EI4MVIgrzpo/ZeroRank-Chat.png?fit=max&auto=format&n=w-FI3EI4MVIgrzpo&q=85&s=aa997dffa6478c882a65b6f6cba75513" alt="Zero Rank Chat" width="2430" height="1468" data-path="ZeroRank-Chat.png" />
</Frame>

## Why reading real answers matters

A number can tell you that your brand showed up half the time. It cannot tell you *how* you showed up.

Reading the real answer shows you things a score hides:

* The exact words the AI used to describe you
* Which competitors stood next to you in the same answer
* Which websites the AI trusted enough to quote
* Whether your brand was mentioned positively or not.

This is the ground truth behind every chart. When a score moves, the chats explain why.

## Browse your recent chats

Your latest answers live under **Overview → Recent Chats**. This is a quick window into what AI engines said today.

<Steps>
  <Step title="Open Recent Chats">
    Go to your [Overview dashboard](/results/overview-dashboard) and find the **Recent Chats** panel.
  </Step>

  <Step title="Pick a chat to read">
    Click any chat to open the full answer, with the question and the AI model right at the top.
  </Step>

  <Step title="Filter by prompt">
    Want every answer for one question? Filter by the prompt to line them up side by side.
  </Step>
</Steps>

For the complete history, open the full **Chats** browser. It holds every answer ZeroRank has captured, not just the newest ones.

<Frame>
  <img src="https://mintcdn.com/zerorank/w-FI3EI4MVIgrzpo/ZeroRank-Chats.png?fit=max&auto=format&n=w-FI3EI4MVIgrzpo&q=85&s=f5c7455ca2afd11b6209b2cce70f1a2f" alt="Zero Rank Chats" width="2920" height="1332" data-path="ZeroRank-Chats.png" />
</Frame>

## What to look for in an answer

When you open a chat, read it the way a customer would. Ask yourself three quick questions:

* **Is your brand there?** Find your name in the answer. If it is missing, that is a gap to fix.
* **Which competitors are there?** See who showed up instead of you, or right beside you.
* **Which sources did the AI cite?** Note the websites the AI pointed to. Those are the pages winning the answer.

<Note>
  How many answers you get each month depends on your plan: 4,500 on Starter, 13,500 on Pro, and 31,500 or more on Enterprise. See [billing](/account/billing) for the full breakdown.
</Note>

## From a chat to action

A chat is most useful when it leads to a change. Here is how to turn what you read into a next step:

* **Your brand is missing?** Head to [gaps](/improve/gaps) to find the questions where you do not show up yet.
* **A rival's website got cited and yours did not?** Open [sources](/citations/sources) to see which sites AI engines trust, then build content that earns the same spot.

<Tip>
  Think of sources as the books AI quotes from. If your page is not on the shelf, the AI cannot read from it.
</Tip>

## Keep going

<CardGroup cols={2}>
  <Card title="Find your gaps" icon="search" href="/improve/gaps">
    See the questions where your brand is missing, then fix them.
  </Card>

  <Card title="Track your sources" icon="book-open" href="/citations/sources">
    Learn which websites AI engines quote, and how to join them.
  </Card>
</CardGroup>